Looking for support?
We’ve found the below links and materials excellent for additional support.
Evaluation Resources
Communication Resources
- I Hear You-A Listening Skills Handbook, Atwater, Eastwood (rev. ed.)(New York: Waler and Co.) 1981, 1992.
- People Skills-How to Assert Yourself, Listen to Others,and Resolve Conflicts, Bolton, Robert (New York: Simon & Schuster) 1979.
- Dealing with People You Can’t Stand- How to Bring Out the Best in People at Their Worst, Brinkman, Rick and Rick Kirshner (New York: McGraw-Hill, Inc.) 1994.
- Negotiating for Dummies, Donaldson, Michael C. and Mimi Donaldson (Foster City, CA: IDG Books Worldwide, Inc.) 1996.
- Getting to Yes-Negotiating Agreements Without Giving In, Fisher, Roger and William Ury (New York: Penguin Books) 1981, 1991.
- Mediation-Principles and Practice, Kovach, Kimberlee K. (St. Paul, MN:West Publishing Co.) (2nd edition) 1999.
Workplace Mediation Resources
- Guide to Workplace Law, American Bar Association (New York: Random House, Inc.) 1997.
- Capitalizing on Conflict-A Manager’s Handbook, Blackard, Kirk and James W. Gibson (Palo Alto, CA: Davies-Black Publishing) 2002.
- Managing Conflict and Workplace Relationships-Managerial Communication Series, Collins, Sandra D. and James S. O’Rourke, IV. (series editor), (Canada: South-Western) 2005.
- Designing Conflict Management Systems-A Guide to Creating Productive and Healthy Organizations, Costantino, Cathy A. and Christina Sickles Merchant (San Francisco: Jossey-Bass, Inc. Publishers) 1996.
- Mediation for Managers-Resolving Conflict and Rebuilding Relationships at Work, Crawley, John and Katherine Graham (Yarmouth, ME: Nicholas Brealey Publishing) 2002.
- Work it Out-Clues for Solving People Problems at Work, Hirsh, Sandra Krebs (Palo Alto: Davies Black Publishers) 1996.
- Negotiation Basics-Concepts, Skills, and Exercises, Johnson, Ralph A. (Newbury Park, CA: Sage Press) 1993.
- Out of Court-How to Protect Your Business from Litigation: Managing to Avoid Disputes and Resolving Disputes Cost- Effectively, Landrum, John F. (New Orleans: Headwater Press) 1992.
- Work With Me! Resolving Everyday Conflict in Your Organization, Scott, Gini Graham (California: Davies-Black Publishing) 2000.
- Controlling the Cost of Conflict- How to Design a System for Your Organization, Sleiku, Karl A. and Ralph H. Hasson (San Francisco: Jossey-Bass) 1998.
Community Resources
“Social Solutions is the leading provider of performance management software for human services, connecting efforts to outcomes, people to social services, and service providers and communities to funders.” – from the Social Solutions website
“Here at CaseWorthy®, we believe in smart partnerships. Our goal is to help you achieve your mission of creating stronger and healthier people, families, and communities. From planning and development, clear through launch and beyond, our one-of-a-kind software and implementation services are designed to make your life easier.”
-from the CaseWorthy website
“LeapofReason.org provides free access to a suite of materials, including articles, speeches, videos, guides, and other tools, which build on and augment Leap of Reason: Managing to Outcomes in an Era of Scarcity, a book written by Venture Philanthropy Partners Chairman Mario Morino in partnership with McKinsey & Company and a dozen other social-sector experts and practitioners.”
–from the Leap of Reason website
“Nonprofit leaders, worldwide, come to MissionBox for free, professionally researched, expertly-written and mobile device-accessible third sector-related educational content, training and business resources. MissionBox provides nonprofits and charities with the power and knowledge to connect, learn, share and shine. The MissionBox reader community is focused on mission delivery, elevating impact and social change”
-from the MissionBox website